Shipping

Shipping Times:

After orders are processed (1-3 business days), it takes 3-12 business days for items to arrive. For orders to Canada, it takes 6-15 business days for items to arrive.
We cannot guarantee that orders will arrive before a specific holiday or the timeframe quoted. World events (such as COVID-19 setbacks, global supply chain issues, and severe weather) are out of our control and can impact shipping times.

On multiple orders, shipments may come at different times and from different warehouses. Transit time is dependent on the holiday schedule and excludes holidays and weekends.

Order Tracking:

We do offer order tracking. You can track your order by clicking on "Track Order" in our menu options or by clicking "Track My Order" in the footer of our website. If the tracking does not show please contact us at [email protected]
Please Note: It may take up to 5 business days before a tracking code becomes active.

Worldwide Shipping:

We offer worldwide shipping. Unexpected custom and import taxes may apply and is the responsibility of the buyer.

Order and Shipping Confirmation Email:

If you did not receive your order confirmation email and shipping confirmation emails please check your spam, junk, and promotional folders. We have been informed that certain email providers have new filtering mechanisms that incorrectly sort emails as spam or promotions. Lastly, please add us to your email contact list to ensure you do not miss an order update from us again.

Wrong Information Submitted:

If you have entered the wrong address or product, send us an email as soon as possible at [email protected]. Please note, we usually ship our orders within 24 hours so it's possible that your order has been shipped and we cannot change the address. We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information.

Missing Orders:

If your item does not show as delivered on the tracking system and it was not received, it is possible the item was lost in transit. In these rare cases, we will issue a replacement. Please contact us at [email protected] ASAP and we will do our best to help. Each case is different so be sure to include all relevant information when contacting us.

If the customer provided the wrong address and the package was either delivered to this address or recycled by their local postal service due to the address being incorrect or incomplete, our company (nordicdesignlight.com) is not liable for the item and cannot issue a free replacement.

If your package is marked as successfully delivered by the domestic postal service in your country (e.g., USPS, Canada Post, etc.) and to the correct address provided at checkout but it has not been received, it is possible your package was stolen from your address. In these rare cases, we advise you to file a dispute and investigation with the local postal service, your bank, and your local non-emergency police. Most major credit cards cover customers for items that are lost or stolen. Since there is no way for us to verify that items were not received since our system and the local tracking system show it as delivered, we cannot issue a refund.